Bernie Thompson is recognized as a top diagnostician and instructor in the country, presenting at all of the most prestigious conferences.
Bernie is a graduate of Lincoln Tech. Twenty five years of hands on experience and a burning desire to master the challenging and exciting field of automotive electronics pushed Bernie to begin designing better diagnostic and training equipment. In 2001, he and Neal Pederson established Automotive Test Solutions, Inc. a company that designs and manufactures innovative top of the line training and diagnostic equipment. Neal is an electrical engineer/computer programmer who has experience designing control systems for equipment ranging from particle accelerators to nuclear reactors. Together, Bernie and Neal have released patented and proven technologies that have been recognized by Motor Magazine’s prestigious Top 20 Awards.
Carm Capriotto is the founder and host of Remarkable Results Radio, the only podcast, or occasionally called 'On Demand Audio', that interviews today’s most inspiring and successful automotive aftermarket professionals. He has been involved in the industry all his life and calls on 35 plus years of experience in the aftermarket to engage guests to create great conversational podcast and Town Hall Academy. There is not much he has not done on the distribution side which includes 20 years as business owner and 15 years in an executive position with a WD with stores. His roles have included bringing training (both technical and management), marketing, sales programs and quality operational and service improvements to support the service professional.
Chris Cloutier is the founder of autotext.me and co-owner of Golden Rule Auto Care in the Dallas, Texas area since 2011. He came from the software industry developing solutions for companies including Southwest Airlines and Wyndham International. After opening his own shop, he observed how communication gaps created bottleneck situations and wasted valuable rack time. He created autotext.me, a digital solution for workflow management, communication, vehicle inspections, work orders, quality control, and rewarding customer loyalty. Chris has since sought to help the industry move forward with adopting technology.
Chris Cotton has been in the auto repair industry for over 27 years, and in the customer service industry for over 40 years. He's a former shop owner that has dedicated his life to helping other shop owners turn their shops into high performing businesses and making sure that the owners check always get cashed!
Chris is an automotive business coach that specializes in Auto Repair, Euro Repair & Diesel Repair shop profits and Cash Flow Management. He is a trained and certified profit coach and jumps out of bed EVERY DAY to help guide auto shop owners to maximize their profits.
Chris owns AutoFixSOS, and has helped his automotive clients realize over 10 million dollars in return on investment (ROI) and he looks forward working with you to do the same.
You can hear Chris talk about Auto Shop Profits & Cash Flow Management with Carm Capriotto, here on the Remarkable Results Podcast #445.
Chris currently travels the country full time with his wife and daughter visiting auto shop owners as often as he can and is currently in New Mexico and will soon be in Texas for the winter of 2020/2021.
Danny Sanchez is the CEO of Autoshop Solutions, Inc., the automotive industry’s leading Internet marketing agency. With over 25 years of automotive experience, Danny continues to develop winning marketing strategies that are being adopted by automotive businesses around the country. As a former shop owner himself, Danny uses his real world shop experience to bridge the gap between the automotive service and the marketing sides of the industry. Danny’s proven and practical approach to Internet marketing continues to lead the automotive industry into the 21st Century. His company, Autoshop Solutions, is a certified Google Partner and made the Inc. 5000 List of America's Fastest Growing Companies three years in a row, as well as received the honor of Best Places to Work in the Raleigh-Durham market.
Darrin’s automotive journey began as a child working with his father on repairing and maintaining cars at the family garage. But the big turning point came when he turned 14 and his parents got him his first jeep. It was then that he realized that to keep it running he had to maintain it and take care of it. In 2003, he started his own auto repair and 4X4 business with the core business philosophy of treating every customer like a personal friend, and creating the best customer experience possible.
Darrin’s shop has grown to one of the biggest independently owned auto repair facilities in the state of Colorado. They are known worldwide for their customer service, and have customers all over the globe. The industry has picked up on Darrin’s success, as he’s been featured in numerous podcasts and articles - he was most recently on the cover of AutoInc. Magazine for a feature article on how to create a good customer experience. He really puts pride in developing his team members and creating a positive work environment, which is why the average tenure of his employees is over 5 years. His shop is accredited with the BBB and the Grand Junction Chamber of Commerce, and is a NAPA AutoCare Center.
Darrin also has a passion for continuing education. In 2017 he was one of the first classes to graduate with his AMAM (Accredited Master Automotive Management) from the AMI. He also set a goal to read 1 book on self-improvement per week for the entire year, and by December 31st, 2017 he had read over 54 books to achieve his goal!
He is a current Board Member for ASA Colorado, and recently became responsible for bringing the customer service piece of automotive training to his hometown in Grand Junction, Colorado. He is active in the aftermarket accessory industry and is a member of the LTAA (Light Truck Accessory Alliance), APPEX and SEMA. Darrin is a Certified High Performance Coach and enjoys helping others find success and happiness in their lives. He ran a self-reliance program for his community for many years that covered a wide variety of topics from the basics of Auto Repair, to how to prepare for an emergency. Darrin is an Eagle Scout that currently serves on the Eagle Scout Board of Review Committee for the Boy Scouts of America, and his business regularly contributes time and resources to local charities, schools and homeless shelters. He recently was trained to be a caregiver for the homeward bound overnight program, which helps those less fortunate find jobs by staying clean and sober.
Darrin is an accomplished musician who enjoys writing and recording music, and loves spending time with his wife and three children. They enjoy exploring the back country, four wheeling, camping and traveling.
Dave Hobbs is the senior technical trainer and course developer for Delphi Technologies. Dave’s experience in the independent automotive service world started over 40 years ago as a technician and then service manager in his family’s auto electric business in Kokomo Indiana.
Dave’s OEM experience includes being a technical hotline advisor, field engineer and electronics systems instructor for engineers at GM Delco Electronics and Delphi.
An ASE master tech with L1 and L3 advanced certifications, Dave has also served as an adjunct instructor for Ivy Tech Community College.
Dave’s a frequent speaker at national automotive conferences and contributing editor for several trade magazines including Motor Age. An instructor in over 50 training videos with Delphi and AVI (Automotive Video Innovations), Dave invites you to check out the many training video clips available on Delphi’s YouTube channel as well as the “Delphi Auto Parts Cast” on Apple’s Podcast site.
David Patrick is a highly experienced auto technician, with over 35 years in the automotive industry. Having been an ASE Certified Technician since 1982, David achieved master auto certification status in 1988 and master medium/heavy truck certification by 1994. Now having taught many classes across the eastern United States, David has earned a position as an instructor for CARQUEST Technical Institute (CTI).
David Roman has been in the automotive industry for over 20 years. He has a passion for helping others by sharing his knowledge. He was able to successfully grow and manage several multi-faceted retail operations with over 2 million dollars in annual revenue in Illinois, the St. Louis area, and eventually Kansas City. His approach to training and customer service garnered him several accolades and awards, which he was able to bring to his own business which he opened in 2012.
Dirk Fuchs is the ZF Aftermarket Technical Training Manger for the United States and Canada. He has uniquely designed the training department to provide programs tailored to each audience, covering the full ZF product range of ZF transmissions, Lemförder chassis, SACHS shocks and clutches and TRW Corner Module components (friction, chassis, and suspension).Programs range from sales training to technical offerings covering diagnostics and manufacturer specific systems training.
Dirk started his career as a factory instructor, working with Volkswagen for 5 years. He then joined ZF, progressing from warranty management to technical training and held an integral role in the launch of the ProTech service concept for workshops in Europe. In his position now, he is responsible for the strategic direction and implementation of all technician and customer training across the market, including the future roll-out of ProTech in the US.
Donny is the Executive Officer for the National Automotive Service Task Force. His responsibilities include assisting automotive technicians and locksmiths with information necessary to repair vehicles. NASTF helps to resolve information gaps by acting as a conduit between the repairer and the OE in service information, tool information, education and NASTF’s marquee program, the Secure Data Release Model which allows independent service professionals to apply and received credentials to access key and immobilizer codes from NASTF’s OE partners.
He is the immediate past chairman of the Automotive Service Association. The largest association in the US representing independent repair shop owners. Donny is widely sought as a speaker on the topic of Advanced Vehicle Technologies as they relate to the consumer and service repair environments. He has presented at such industry events as AAPEX, AASA Vision, TU Auto, The ASA/Auto Alliance Technology and Telematics Forum, Silicon Valley Innovation & Entrepreneurship Forum and the NAPA EXPO.
As the Co-Owner of Seyfer Automotive Inc. in Wheat Ridge, Colorado, founded in 1961. He has well over three decades of automotive service experience as a technician, manager and service consultant – expertise he shares in various industry roles.
Donny is an ASE Master / L1 advanced diagnostic technician and C1 service consultant, and has been a participant writing test questions and working on passing score studies for ASE.
He is a contributing editor to Babcox publications, and a has contributed to Autobody Repair News (ABRN), Motor Age, Aftermarket Business World and AutoInc. Magazine. He also co-authored an article on vehicle information for The New York Times and The Wall Street Journal.
As a technical and management instructor Donny has provided training for NAPA Autotech, Automotive Service Association, The Auto Alliance, WorldPac, MACSVISION, ATE, NACE, CARS and others.
Donny also is active as a telematics/connected car initiatives leader; member of the Aftermarket Telematics Task Force; a member of ASE Education Foundation board of directors and the Automotive Management Institute board of directors where he holds an Advanced Automotive Manager Accreditation.
Frank Leutz, National Car Care Expert and Car Talk Radio Host.Frank Leutz is a 27-year veteran of the automotive repair industry and owns Nationally Recognized Small Business of the Year Desert Car Care of Chandler outside of Phoenix Arizona. Frank appears regularly on ABC15 & AZFAMILY 3TV Car Care as the TV guest for Automotive Car Care & News Frank served as President of the Phoenix Chapter of the Automotive Service Association (ASA) from 2013 through mid-2017 and continues to serve as Treasurer. In 2016 Frank was elected to serve on the ASA Mechanical Division Operations Committee, the voice in Washington D.C. for automotive independent repairers across the country. 2016, Founder, writer ,producer and Host of the Wrench Nation Car Radio Talk Show played of two Phoenix major market stations ARIZONA’S KPNG & KFNX - with the show’s podcasts repurposed on iTunes with over 10 000 downloads a month. With guests,to name a few, like 2017 Funny Car Champ Robert Hight , Fireball Tim,Eric the Car Guy, Drew Alcazar of Russo and Steele, Renowned Concept Car Collector Joe Bortz, Craig Jackson of Barrett-Jackson, and Nationally recognized automotive technicians and garage owners bringing energetic and lively car care tips ----Frank believes he has found his weekly necessary therapy sessions to keep life sane while propelling the incredible people and good works of the automotive industry.
Gary started in the car business in 1979 and never looked back. Throughout a 25 plus year career with new car dealerships and OEMs, he was blessed to have experienced all fixed operations positions, having been a Certified ASE and GM Master Technician, Shop Foreman, Service Advisor, Parts & Service Manager and Fixed Ops Director over many years for Cadillac/Oldsmobile, Mercedes, VW and Chevrolet stores.
Gary worked as a technical field engineer and warranty audit consultant to OEMs and dealership groups in the late 80s and 90s, this experience uniquely positioned Gary to form GSS Enterprises, Inc. in 2000.
Gary specializes in teaching advanced diagnostic techniques and methodology; including physical testing (Lab Scopes, Pressure Transducer, Scan Data and 5-Gas Analysis), signal acquisition & analysis, fuel and lubrication technology as well as vehicle communications data bus diagnostics.
Gary teaches technical and management classes and his www.automastertraining.com hotline currently supports technicians with on-car remote technical assistance in 8 Metro markets. Gary also teaches “Train the Trainer” sessions for schools and college automotive programs.
He has 2 grown children, 3 grandchildren and lives with his wife of 33 years in Key Largo, Florida.
Jim Silverman is the Go-To guy at ATI and has a vast knowledge of market trends, industry updates and is constantly keeping up with what’s going on with other companies in the aftermarket side of the automotive industry. When speaking in front of groups, it doesn’t matter if it’s to shop owners, association groups, partner employees or in front of our ATI employees, Jim truly enjoys this industry and his passion and expertise shows through in the subjects he speaks about. With his varied experience in most aspects of the automotive industry, he is just as comfortable speaking in a corporate board room as he is with a group of shop owners or technicians – and all get the same respect. Jim is one of the rare individuals that has been successful in both the franchised and aftermarket sides of our industry and his broad knowledge covers the entire spectrum including service, parts, sales, accounting, management, training and consulting. Jim takes pride in helping shop owners improve their situations and values the relationships he's built up over the years with shop owners and with the major service providers to the aftermarket industry.
With more than 15 years experience in sales and business development for software-as-a-service, financial services as well as hardware products, Jimmy embodies the fabric of the independent automotive industry. Jimmy is a true family man; he loves to spend time with his wife and three children. Outside of the office, Jimmy enjoys the outdoors and breathing fresh air on the mountain trails. Jimmy also enjoys Ballroom Dancing, SCUBA Diving, Triathlons, and camping with the family.
Keith is an ASE Master with L1 and VW/Audi Master with over 40 years’ experience servicing Domestic, Asian, and European vehicles including Medium/Heavy Duty trucks. He currently owns two highly respected automotive repair centers offering diagnostics, repairs, and service of all makes including programming and ADAS systems. Keith joined CTI in 2018 and serves our students across the Eastern U.S.
Kim’s educational background includes a Bachelor’s Degree in education and a Master’s Degree in Counseling, both from Southeastern Louisiana University. Her educational background has bode well for her in her career as a teacher, counselor, and owner of several businesses beginning with a European automotive repair shop and now a marketing agency. 5 Stones has been recognized as one of the top 100 Small Businesses by the U.S. Chamber of Commerce as a Blue Ribbon Award Winner and most recently as a Davey Award Winner for small agencies producing big ideas. She is a Master Certified Solution Provider with Constant Contact, StoryBrand Certified Guide and actively involved in numerous civic, professional and community organizations.
Matt is an L1, L2 ASE Master Technician. He is also ASE-certified in the categories of Light Diesel, Heavy Duty Truck, Body/Collision Repair and Under Car Specialist. Matt started his career as a technician for multiple dealers and independent repair facilities, which lead Matt to venture into the training side of the industry. After gaining years of training presentation experience in the diagnostic tool industry, he joined the NAPA Electrical Sales Group (ESG) in early 2011. Matt served as the NAPA ESG Technical Training Director for the U.S and Caribbean. In addition, he developed instructor lead classes, online training and tech support. Matt joined the NAPA Autotech team in October of 2018 as the Training Program Manager, leading the curriculum and program development team.
Pete Meier is an ASE certified Master Technician with over 40 years of practical experience as a technician and educator, covering a wide variety of makes and models. He began writing for Motor Age as a contributor in 2006 and joined the magazine fulltime as Technical Editor in 2010. Pete believes in the mission of the magazine to “advance the automotive professional” and provides resources to working techs around the country through print, webcasts, social media and YouTube.
Rick White has been working in the automotive, software and coaching industries for greater than thirty years and is currently an AMI approved training instructor. He brings to the table a career’s worth of technical experience, twenty plus years of management experience and four years of fleet management experience. He owned and managed several successful automotive repair shops. Rick has worked as manager or consultant for several major companies such as AAA Northeast and GenesisFour Corporation and most recently founded One Eighty Business Solutions (180BIZ), a training and business coaching company tailored to specifically meet the needs of the independent Automotive Repair industry.
For 20 years, Ron has helped over 5536 auto repair shop owners to get and keep all the top-quality customers they can handle. Marketing auto repair services is all he does. He lives, eats, and breathes it every day. He has seen, heard, and tested practically every kind of marketing there is out there today. He’s examined the results. He’s tweaked and tested dozens of strategies over and over in order to maximize their results. Because Ron has personally worked with so many shop owners over the years, he has the distinction of being the only person in the world that knows exactly what marketing works, and what doesn’t work for auto repair shops in today’s economy. He finds passion in amplifying time & freedom for his clients while helping them take back control of their businesses.
Scott Brown’s automotive career began after graduating from Arizona Automotive Technical Institute in 1983. With a strong focus on engine performance and analysis of onboard computerized engine controls, Scott began collaborating with other industry professionals online in the early ’90s. In 1992, he helped organize the first online technical automotive waveform database on CompuServe. He later began a dial-up automotive-themed bulletin board service (pre-Internet) for fellow automotive service industry professionals. In 1993, he became the owner of Connie & Dick’s Service Center Inc. located in Southern California. Today, Scott and his wife Cindy continue to operate the business with seven employees.
In 1995, he joined in to help build, launch and support the International Automotive Technicians Network, (iATN) where he retired as company president in February 2018. Scott is an ASE Certified Master Automobile Technician, SAE member, Director: NASTF (National Automotive Service Taskforce) Director: ASCCA (Automotive Service Councils of California) Director: AMI (Automotive Management Institute) and is a member of a host of other industry groups and associations.
Scott is now focusing his efforts on Diagnostic Network, a modern online community he launched mid-2018. The Diagnostic Network mission is to connect professional technicians to enable successful repair of complex vehicles through peer discussion, partner collaboration, and education.
When he isn’t working in the automotive field, Scott enjoys photography, videography, piloting fixed wing aircraft, or enjoying time with his wife and daughters.
Not knowing your numbers in business is like being lost in the Middle of Nowhere without a Map. With over 20 years in assisting clients with solutions that produce results, come visit me at the ASTE September 24-26, 2020 and let’s talk about your Map to Success.
Tim McDonnell is now the Senior Product Market Manager for Mitchell 1. He contributes to the direction of the Manager SE product line while creating multimedia materials and providing training for Mitchell 1 customers and sales team. You may have seen Tim online, where he moderates and actively contributes to Mitchell 1's shop management user forum at managerforum.net. He lends his voice and audio engineering expertise to the training videos included with all Mitchell 1 products as well as the phone system you experience when you call Mitchell 1.
Tim began his Mitchell 1 career in 1985 as a technical editor, researching and creating parts interchange for the auto recycling industry. In 1989, he became the first representative for the newly created On-Demand electronic repair information product. In 1996, Tim began supporting the newly created Series I/II shop management software, which we know today as Manager SE.
Tony Mercury is the Sales Director for Autoshop Solutions, the automotive industry’s leading internet marketing agency. With 10 years of experience helping small business owners, he works closely with all internal teams to make sure we are offering the best solutions and marketing for our clients. If you call his desk phone he’s probably not in the office, odds are he’s traveling for a trade show, conference, or business meeting. He loves picking the brain of a shop owner to see how they are effectively marketing their shop and whats working for them. By doing this, he can create insight for all shop owners across all markets.