Friday September 27, 2019 – Morning Sessions

A Fail-Safe Path to Profit – Rick White, 180Biz

Finally, you understand your financial statements and maybe even how to calculate the metrics. Now what? This class will take you to the next level of detail showing you a foolproof road to profitability. We will talk about the metrics, what they mean and how to use them to manage your business understanding that these numbers are simply a ruler to evaluate the health and success of your shop(s).

In this class you will learn:

  • What financial metrics are most important and how to use them
  • About standards and customer success factors
  • How to build your own profit model
  • To create your unique foolproof path to profit

ADAS – Dirk Fuchs, ZF Technologies

ZF/TRW Chassis and ADAS Technology

The class we starting with the foundations of chassis dynamics and with different axle systems like Mc Pherson and Multi-link suspension systems.

The participant will understand why the count of control arms is increasing in today’s vehicles and why TRW OE designed, low friction ball joint generation is so important for servicing current vehicles.

TRW Driver assistance functions is in today’s vehicles more and more present and vehicles starting to see, think and act. The attendee will learn how to identify this systems and how assistance systems have an influence on the steering and brake system. At the end, the participant will learn how to perform a basic setting on radar systems.

After completing this training, the participant will be able to:

  • Describe components within the suspension system
  • Explain different chassis angles and angle settings
  • Describe Kamm’s circle
  • Differentiate between popular chassis systems
  • Describe multi-link suspension system
  • Explain toe in curve and proper settings of the toe in curve
  • Identify electric steering systems
  • Describe common failures related to the suspension in steering systems
  • Identify proper wheel alignment
  • Identify different driver assist functions and their operations
  • Describe functions and impacts of radar and camera systems
  • Show basic settings of radar and camera systems

Chassis, Steering and Suspension: Noise, Vibration and Harshness Analysis – David Patrick, CARQUEST

Over the last 15 or 20 years a whole new technology of vibration measurement has been developed which is suitable for investigating modern highly stressed, high speed machinery. Using piezoelectric accelerometers to convert vibratory motion into understandable data, the process of measurement and analysis is efficiently performed by the versatile abilities of these electronics. This class will show you how to use modern techniques to identify the vibration source, track the transfer path and pinpoint the responding component.

Diesel Emissions and Exhaust Aftertreatment – Keith Glasgow, AC Delco

This seminar will prepare technicians to effectively diagnose and repair diesel exhaust emission reduction failures by developing an understanding of the emissions created by diesel engines and the systems designed to reduce those emissions. Both pre- and aftertreatment systems will be covered. Technicians will strengthen their diagnostic techniques by focusing on the conditions used by the Engine Control Module (ECM) to set codes related to these systems, developing an understanding of how false codes could be set, and determining the root cause of any code or failure. Common failures will be covered.

From Zero to $1Million in Sales in One Year – Ron Ipach, Repair Shop Coach

In this 3-hour seminar, Ron will reveal the exact same Million Dollar Blueprint used by 3 different shop owners that catapulted their auto repair shops from startup to $1M, $1.2M and $1.4M in their very first year. More importantly, Ron will show you how to apply these same marketing, sales, systems, and hiring strategies in your shop to help it quickly grow to any size you want it to be.

Grid Charging, Diagnosis and Repair – Craig Van Batenburg, ACDC

There are the 3 levels of charging that any plug-in can use. 4 ratings for level II. 2 types of Fast Chargers. Do you know what an EVSE is? Plug-in cars are growing in sales. Want to get a quick education? If your customer’s plug-in car will no longer charge, do you know how to help them?

How To Use The StoryBrand Framework To Clarify Your Message – Kim Walker, Shop Marketing Pros

Many leaders, marketers, salespeople, and managers are simply ignored. It’s not because they aren’t smart, hard-working, or likeable. It’s because they aren’t communicating clearly. The human brain is drawn to CLARITY and away from confusion. If customers are confused about what you offer, they’ll look past you for somebody who can relate to them clearly. Once you clarify your message, your company will begin to grow! Attendees will leave this workshop having learned how to craft a clear message. Develop your own unique “one-liner” and experience the “website fishbowl” exercise where we evaluate volunteer attendee websites live in class.

Quick Check Diagnostics – John Forro, AST Training

After attending this course, the student will be able to perform new age style of diagnostic tests to replace older more time consuming conventional diagnostic tests such as compression testing, cylinder leakage tests etc.

Topics Covered:

Making drivability profitable: Students will be presented an overview of the class regarding how we came up with these tests while performing our mobile diagnostics jobs.

Engine mechanical tests: Students will learn the following, relative compression tests, cylinder leakage vacuum testing, pressure transducer testing replacing the conventional tests for compression, valve timing, restricted exhaust, and cylinder leakage tests.

Fuel system tests: Students will learn new age fuel pressure and volume testing using a scan tool , or scope or pressure transducer as opposed to a mechanical gauge since most vehicles no longer have a test port. Students will also learn current ramping of fuel injectors to find shorts, opens and restrictions. Students will learn how to see if the fuel pump is failing and also how restricted the fuel filter may be all without ever having the need to open the fuel system.

The Pressure is On (Pressure Transducer Class) – Bernie Thompson, WorldPac

The techniques in this class can be applied to any scope and transducer combination. Bernie will use case studies to demonstrate pressure transducer data analysis as it relates to engine operation. Case studies in this class use Automotive Test Solutions (Bernie Thompson’s Company) scope, transducers, and software.

  • Become an expert on Exhaust Pressure Transducers and Scope set up.
  • Make Random Misfire Codes fast and easy to identify cylinders and to diagnose.
  • Know when a P0300 - Random Misfire Code is not a misfire.
  • Understanding In-Cylinder Running Compression waveform analysis.
  • Quickly identify restricted exhaust thru the spark plug hole.
  • Learn to diagnose and identify camshaft timing and phasing issues.
  • How to diagnose valve sealing problems, including intermittent issues such as broken valve springs.
  • Discover how to identify piston and ring sealing problems.
  • Locate ignition timing problems thru the spark plug pressure transducer

Friday September 27, 2019 – Afternoon Sessions

Effective Electrical Troubleshooting: General Motors Stop-Start Technologies – David Patrick, CARQUEST

General Motors introduced the first Stop-Start system on the 2014 Chevy Malibu as standard equipment and now have over 21 models using Stop-Start technologies. Implementing automated stop-start technology in today’s vehicle’s is a cost-effective way to improve fuel economy and reduce emissions. A Stop-Start system operates by shutting off the engine when the vehicle comes to a complete standstill, and automatically re-starts the engine when the driver releases the brake pedal. This operating strategy is often utilized in full hybrid-electric vehicles that have powerful electric systems but is also becoming more popular in non-hybrid vehicles that use traditional starter/battery configurations. Topics include: •Dual battery and control methods used to isolate the electrical systems during Autostop/Start •Robust starter motor technologies-Dual Tandem Starter design and operation •Capacitor and DC-DC (Transformer) Control Stop-Start systems •Common components found on each system •Stop-Start input and output control logic •DTC descriptors and scan tool diagnostic evaluation methods •Important best service practices to handle working on GM vehicles equipped with Stop-Start systems

Electric Motor Testing– Craig Van Batenburg, ACDC

Electric Motor Testing and Replacement … Learn a new simple trick to test the strength of the magnets on the rotor. How about an ohm meter so accurate you can measure the length of a single wire. ACDC has been having some fun with analyzing the best techniques with affordable equipment. We will have live demonstrations at class.

How to Become a Talent Magnet – Rick White, 180Biz

Description: Let’s look at some sobering facts:

  1. Unemployment is at an all-time low.
  2. The talent pool for quality technicians & advisors is shrinking.
  3. The old ways of chasing and finding potential help aren’t working any more.

Our experience shows that it takes an average of seven months to replace a great tech and we see that number only growing.

In this course you’ll learn:

  • The mistakes you’re making in your hiring process right now.
  • What the top 1% need and want from a company to come on board and stay.
  • Strategies to turn your business into a “Talent Magnet”.

You will stop chasing top talent and start attracting them. You and your amazing team will become a Talent Magnet and bring the cream of the crop right to your front door.

Lab Scopes – John Forro, AST Training

After attending this course, the student will have a thorough understanding of the use and interpretation of a lab scope along with mastering the skills of Setting up voltage scales, time base, trigger values and attaching the scope to a component to acquire a waveform. Substantial time will also be set aside to cover the interpretation of the waveform (s) in class.

Light Duty Diesel Problems, Diagnostics & Tips – TJ Abrams, Jasper Engines

This seminar will platforms Ford 6.7L Scorpion, 6.7 Cummins and the 6.6L Duramax. Diagnostics and pattern failures will be covered

Power Steering Technology – Keith Glasgow, AC Delco

This seminar will cover some of the electric power steering systems found today. Including the components and operation, diagnostics and servicing these electric power steering systems. Even though electric power steering technology is expanding into more vehicles, let us not forget that many vehicles on the road still have hydraulic power steering. Additionally, some unique features of new technology found in electronically enhanced hydraulic systems, as well as diagnostic and service tips will be discussed.

Shop Technology Timeline: Where is your shop on the timeline? – Chris Cloutier,

As owners, we want to increase productivity, improve efficiency, and enhance the customer experience we provide in our automotive repair shops. But, now that we all offer a free bottle of water, we need to make a bigger impact. We need technology to help build our competitive advantage to separate us from the rest of the pack. In this class, Chris Cloutier will discuss the three stages of technology, describe where the majority of shop owners are, and define the progression of advanced shop owners. Do you have a web presence? Are you using a digital vehicle inspection? Are you adopting telematics? Find out where you're located on the timeline.

Transitions – Preparing for the Next Generation – Frank Rose, ATI

Within 5 years, millennials will represent over 50% of the employed workforce. Join Frank Rose, from ATI, for a critical look at how this new generation will radically effect our sales, marketing, business culture, recruiting, managing, and retaining employees. Discover why many values that baby boomers hold dear are NOT embraced by millennials and how you need to change to ensure success. Whether you plan to sell your shop, give it to your kids, or get a much younger manager to run it for you so you can retire, you’ll learn important information to help you survive and thrive in this new era.

VW/Audi 4 Cylinder (E888) Engines – Cameron Conover, WorldPac

In-depth Discussion of Known Mechanical Faults and Repair

  • Camshaft Bridge Issues on 4-Cyl. Engines
  • Critical VW and Audi Part Supersessions
  • Best Carbon Deposit Cleaning Methods. What Tools Work Best
  • Timing Chain Tensioner Issues and Repair Techniques for CCTA (2.0 L) Engine

Engine Management

  • Direct Injection Fuel System Operation and Evolution
  • Turbocharger - Diagnosis and Effective Fixes for Boost DTCs
  • Audi Valvelift System Operation, Common DTCs and Repairs
  • Variable Camshaft Timing Design and Function
  • VCDS and Scan Tool Navigation and Use, including How and When to Adapt Individual Components

EVAP and Exhaust Emissions - Components, Operation, Diagnosis, Repair

Cooling Systems Repair Tips, Tools

Saturday September 28, 2019 – Morning Sessions

Around the Wheel Master Class – Greg Neuenfeldt, Garage Gurus

“The Around the Wheel Master Class is a session designed for technicians, advisors/service writers, service managers, store managers, and owners. Learn how brakes, chassis, steering, tires, and ride control interact – and why your customer should think about replacing their shocks and struts. One of the most undersold categories for any service facility is ride control. Replacing shocks and struts helps to extend the life of a vehicle, increasing the bottom line today and increasing the potential of maintenance and repair opportunities in the future. A four-step process walks you through the customer interview, test drive, component inspection, and replacement recommendations. Involving both the bay technician and the service advisor roles. Learn how to overcome objections, easily track ride control performance, and provide your customer with the best recommendation for this typically high-dollar service.

Automotive Electrical - from A to CAN – Jeff Bly, NAPA

You know the name of many testing techniques, but do you know how to perform these tests, or analyze their results? We will teach you how to determine the proper test for any situation. Learn to utilize high and low current probes; demystify AC coupling and what to use it for; when to, and when not to, use scope filtering. Capture relative compression from any B+ measurement without digging into the trunk or under the seats to reach the battery. Learn to breakdown ignition waveforms and use your power probe without letting the smoke out. We'll show you how to cure hard to fix drive-by-wire problems when electrical noise is the issue. Learn short finding techniques that work using tone generators. Go deep into Controller Area Networking (CAN), bust some myths and break the codes hidden inside.

Coaching and Counseling for Employee Success – Rick White, 180Biz

Every employee, including your superstars, can reach higher levels of performance. All they need is a manager who can coach. Some who will regularly watch, assess, and interact with each employee in ways that will develop and maximize their individual effectiveness. Coaching your employees one-on-one will raise their level of performance making sure you can get the most out of your team. In this class, you will practice coaching techniques like how to ask open ended questions to draw the best from your employees. Owners and managers who want to improve results and get higher performance from their team should absolutely attend.

In this course, you will learn to:

  • Improve or develop your ability to coach
  • Close the gaps between what you have and what you want in performance and outcomes
  • Challenge your best performers to greater levels of success
  • Integrate coaching seamlessly into the daily interactions with your people
Effective Electrical Troubleshooting: Modern Charging Systems and Power Distribution – David Patrick, CARQUEST

Are you replacing the alternator unnecessarily? When faced with an illuminated BAT, GEN or ALT light that’s on what do we do on a late model vehicle equipped with a computer-controlled charging system? The connected development of next-generation electrical and electronic architectures (EEA’s) has led to a whole new level of balance between modern batteries and the charging systems that support the vehicles electrical needs. The modern charging system is designed to maximize the effectiveness of the generator, manage loads, improve battery state of health and life, send diagnostic messages to alert the driver, and minimize the systems impact on fuel economy. This course will cover: •Electrical power management designs •Regulated voltage control for ignition off and on demand •Battery state of charge, health and function •Alternator pulley diagnosis overrunning alternator pulley (OAP) and decoupler (OAD) •Charge indicator message interpretation •Modes of charging system operation

Going Toe-to-Toe with Google & Yelp: How to Win in the Marketing Arena – Danny Sanchez, Autoshop Solutions

You need to know what you’re up against in the marketing arena. But rather than thinking of Google and Yelp as the opponent, it’s time to start thinking of them as vehicles you can use to drive your business forward! They might need a little maintenance, a repair here and there, but once they’re in shape, they’ll have you running at top speeds in no time. Join AMI-accredited instructor Danny Sanchez, as he blends his experience as a former repair shop owner with his current expertise as CEO of Autoshop Solutions, a digital marketing agency for the auto

HVAC used in Plug-in and Electric Cars – Craig Van Batenburg, ACDC

Pure Electric cars have a problem. There is so little waste heat you cannot heat the cabin. Using the high voltage battery for everything is the way they work, but the least amount of amps required gives the car or truck more range on a single charge. A lot has happened in the Heating and Cooling department. Get caught up.

Information: You Can’t Fix a Car Without It – Donny Seyfer, NASTF

Tours of new website features for automakers and 3rd party information

How scan tools can have their capabilities extended by integration with web content

How cloud based data can be utilized by technicians to diagnose intermittent drivability issues while the customer drives the car

Tips for identifying what you will need before the vehicle arrives.

What does service ready mean in 2019 and beyond?

Scan Tool Diagnostics – John Forro, AST Training

After attending this course, the student will have a thorough understanding of the typical features found on various OEM and aftermarket scan tools. A detailed understanding of scan tool navigation, terminology and features on their specific scan tool will be obtained.

Choosing a scan tool: This section of the course will discuss various differences commonly found on scan tools in the market place today. Students will take this information given to them and use it to make a decision of which type of scan tool would be best suited for the task at hand.

Graphing PIDS: Students will be shown how to sample/view PIDS in a graph mode assuming their scan tool has this capability. Once they have acquired various PIDS being graphed on their scan tool screens, the instructor will explain the importance of using this feature found in nearly ALL scan tools on the market today.

What to do / No Communication messages: Students will be introduced controller area networking and the data bus circuitry found on 2007 and newer vehicles. Students will learn what steps will need to be taken to get their scan tools communicating to the various modules on the network once they’ve retrieved the dreaded no communications message.

Understanding Fuel Injection – Bernie Thompson, WorldPac

Bernie makes complex technology simple as he dissects fuel injection system issues:

  • Fuel delivery calculations
  • The diagnostic relationship between
  • Fuel Trim and Volumetric efficiency
  • It's all about the air
  • Mass Air Flow Diagnostics
  • Volumetric Efficiency (VE)
  • Foundation and Diagnostics

Saturday September 28, 2019 – Afternoon Sessions

Automatic Transmission Diagnostics – Dirk Fuchs, ZF Technologies

ZF 8 Speed Automatic Transmission diagnostic for

Chrysler, Jeep, BMW, Volkswagen/Audi, Jaguar, Land Rover, Maserati, Aston Martin, Bentley and Rolls-Royce

German precision and technology for a large variety of international Car manufactures. This class will cover the 8 speed transmission technology for all listed manufactures and will start with the fundamental facts about torque converter technology. The torque converter is the biggest heat source as well as a large error source in an automatic transmission. The participant will learn different torque converter failures and how to diagnose this properly.

During the class, the participant will gain full working knowledge of this 8 Speed transmission. The greatest take away from the seminar is the understanding of how the transmission shifts and how to read the specific shifting matrix what is important for diagnostics.

After completing this training, the participant will be able to:

  • List internal components of the ZF 8 Speed transmission
  • Describe the function of the torque converter and lock up clutch
  • Describe differences between pressure regulators and solenoids
  • Explain the shifting strategy of the ZF 8 Speed
  • Analyze transmission adaptation values
  • Explain an oil change service procedure
  • Explain how to properly check the oil in the transmission
  • Describe the common failure of the ZF 8 Speed

Digital Tools – Documentation & Communication – Scott Brown, Diagnostic Network

Most everyone today is using a smartphone with a fairly sophisticated built-in camera. This camera makes it easy to document findings when working on vehicles today. When used properly, technician communications skills carry higher value and make it easier for the front office to sell needed services and repair. Students in pursuit of a career in the service industry should be prepared to deliver communication assets that clearly tell the story. Additionally, while the student is learning their trade, they should be aware that the experiences they're encountering should be documented which will go a long way in supporting their work experience portfolio as they enter the workforce. Maximize the use of your digital tools in order to bring a higher level of professionalism to your personal brand. The course will include: Simple techniques you can begin to apply immediately in order to capture much clearer images, video and digital data displayed from your PC. Photography theory and terminology review. How to quickly capture, annotate, organize and store data displayed from any PC based application including scan tools, scopes and more. Learn about applications shops today use to help increase internal communications. Once you complete this session you’ll be able to better leverage the power of your digital devices and access online resources like a pro!

Get Five Star Reviews on Google Yelp, and Facebook – Kyle Eisenberg, Broadly

When consumers are searching online for auto shops in your area, does your business show up? Whether potential customers are evaluating a new shop or are following up on a referral from a friend, it’s imperative that your business stands out and shine.

Learn how you can bolster your shop's online presence to attract new customers.

In this session, we’ll discuss:

  • How to leverage free tools on Google My Business
  • How to generate five-star feedback for your business on Google, Yelp, and Facebook
  • Best practices for modern websites to drive more leads.

Attendees will learn how to use free tools to take control of and improve your business’s online pages, and learn customer follow-up strategies that can be applied immediately.

J-2534 Domestic Programming Update – David Patrick, CARQUEST

J2534 is a constantly changing arena of technology. As the need for programming in the shop bay increases, especially with mandated OE diagnostic software being provided for use with a J Device, technicians have to be more familiar with the J2534 process. This class will focus on the need for J2534 today. The current information for hardware setup, software configurations, and changing OE websites will be covered in detail. Topics will include: • Computer and operating system setup • Java and Browser security configurations • J Device selection and management • OE websites and APIs. • The reprogramming process • Problems and solutions

Next Generation Car Count Strategies That REALLY Work! – Ron Ipach, Repair Shop Coach

In this seminar, Ron Ipach (aka Captain Car Count), will cut through all of the confusing clutter of online and offline marketing and will show you exactly what is working best, right now, for hundreds of shop owners across the country. You’ll also discover 6 free (or very low cost), easy to use strategies, that can attract up to 3 to 5 more vehicles in your shop every week. BONUS: All attendees will also receive free access to Ron’s 19-video marketing course that will help you apply these strategies when you get back to the shop.

Real World Service Programming – Keith Glasgow, AC Delco

This seminar will teach technicians the most current methods for programming new, or updating existing, electronic control modules in various manufacturers’ vehicles. This course looks at some of the tools available to the aftermarket for programming. The manufactures’ websites that contain programming information will be discussed. After completing this course, technicians will be able to describe the tools and resources necessary for reprogramming electronic control modules.

Variable Valve Timing – John Forro, AST Training

After attending this course, the student will have an understanding of the principles, operation and testing procedures for variable valve timing systems. They will be able to identify system components and have a thorough understanding of how they are designed to function.

System Overview: Students will be presented an overview of hydraulic and electronic variable valve timing circuits. The lack of EGR systems will also be discussed in great detail.

Scan tool diagnostics: Students will be presented with several slides showing the proper usage of a scan tool to aid in the diagnostic process of the variable valve timing system. These tests include bi-directional tests and PID values.

Lab scope testing: Students will learn how to correctly use their lab scope or graphing meters to perform diagnostics on the electrical circuitry of the system. An overview of using a pressure transducer to determine if the engine is in time will also be covered.

VW/Audi 4 Cylinder (E888) Engines – Cameron Conover, WorldPac

In-depth Discussion of Known Mechanical Faults and Repair

  • Camshaft Bridge Issues on 4-Cyl. Engines
  • Critical VW and Audi Part Supersessions
  • Best Carbon Deposit Cleaning Methods. What Tools Work Best
  • Timing Chain Tensioner Issues and Repair Techniques for CCTA (2.0 L) Engine

Engine Management

  • Direct Injection Fuel System Operation and Evolution
  • Turbocharger - Diagnosis and Effective Fixes for Boost DTCs
  • Audi Valvelift System Operation, Common DTCs and Repairs
  • Variable Camshaft Timing Design and Function
  • VCDS and Scan Tool Navigation and Use, including How and When to Adapt Individual Components

EVAP and Exhaust Emissions - Components, Operation, Diagnosis, Repair

Cooling Systems Repair Tips, Tools

You Can’t Manage What You Don’t Measure - Jimmy Lea, Kukui

Google Ads is one of the best tools your shop can use to bring in customers, both new and existing. Google Ads campaigns can help grow your incoming leads and revenue. Come to learn what your ROI should be on Google Ads! Learn how quick and easy it is to add new Custom Content. Why your Name Address and Phone Number must be consistent across all business directories! Why is Google giving more weight to a Mobile Site than they ever have before?! How can you make sure you are showing the best for Local SEO?!

Communicate with your customers easier than ever! Come learn how to quickly blast email to your customer, Create a Campaign for Lost Customers, Track your email results to discover open rates and click through rates.

Everyone likes getting 5-Star Reviews, but did you know that receiving a regular stream of quality reviews on Google is one of the most important ranking factors for local SEO. It is a strong indication of credibility and trust which is a key ranking factor. Of course, the main reason to be in charge of your online reputation is to continuously build that trust and credibility which attracts new customers.

The Digital Vehicle Inspection improves the way shops communicate with customers and creates full transparency for the motorist into the repair process. With the DVI, technicians will find ease in uploading photos, video, notes, and annotations along with a simple recommendation list. The easy to use mobile application provides a more personalized and detailed way of communicating vehicle inspection results to customers - which is proven to increase repair orders by 20% or more.

Come learn the many Best Practices you need to implement in you shop, no matter what platform you utilize today. These are tested and proven methods for increasing your Car Count and ARO.